Membership FAQs

Membership criteria

What are the criteria to join on a University of Huddersfield membership?

Signing up

How can I take up a membership?

Application issues

I am trying to join but it keeps rejecting my application.

UK bank account

I don't have a UK bank account, can I take up this offer?

Membership duration

Can you pay annually for this membership?

Membership contract

Is the membership a month-to-month agreement or a contract?

Membership freezing

Can I freeze my membership?

Unfreezing your membership

I have now unfrozen my membership and it will be active in 7 days. Can I book an activity in the meantime?

Leaving the University

What happens when I leave the University? Can I join if I am leaving in, for example, 2 months?

Cancellations

How do I cancel my membership?

Staff membership

Is this just for students or can staff join?

Existing KAL members

Can I move to the new rate? How do I cancel my existing membership?

Under 18s

If I am under 18, can I still take up this membership?

Membership queries

If I have a query about my membership, who do I contact?


Payment methods

What payment methods are available at ActiveHud?

Centre access

Which centres can I use?

Swipe access

Do I use the same card to swipe into the University and KAL gyms?

KAL App

How do I download the KAL app? How do I reset my password?

Flexi card

Does this membership include the Flexi card benefits?

Guidelines for booking

What are the guidelines for bookings?

Advanced bookings

How many days in advance can I book?

Sports hall bookings

Are sports hall bookings included or do we get a discount?

Cancel a booking

How do I cancel/alter my class booking on the app?